Computer Tutoring Background (Pt 3)

I love teaching

I love to learn, and I love to teach even more, so it was a natural progression for me to become the go-to gal for computer questions.

With my background in teaching and customer service experience, tutoring friends and family on their computers became a hobby that continued to grow in popularity, for me and for those whom I helped.

Two tips I will share from the experience I just described:

  1. Do not smoke anywhere near your computer!  The nicotine gets everywhere – just like the smoke does – and the damage it can cause could be irreparable.  If you must smoke, leave the room, and close the door behind you to keep the air around your system as clean as possible.
  2. If you own pets that shed, buy yourself a can of compressed air (like the one from Staples shown here) and clean out the dust from your computer.  The animal hair will get inside your system (almost as easily as smoke does) and then dust sticks to the hair and accumulates quickly.  Anything inside your computer that prevents proper air circulation could cause problems, like overheating.

Computer Tutoring Background (Pt 2)

With the cost of repairs higher than I could afford, a friend suggested I simply rebuild my computer with his help, over the phone.  His confidence in my ability was all I had to go on – and really my only option:  I couldn’t imagine not having a computer, and I couldn’t afford to have a technician repair it for me.

Computer ComponentsTo make a long story shorter, I bought a tower, installed the motherboard, plugged in the CPU, the CD ROM, video & sound cards and the memory.  No one was more surprised than I was when my computer was back up and running in no time.  I re-installed Windows and the other software I needed, and I was good to go.

When my family and friends learned of my new-found abilities to get my computer repaired, they automatically assumed that I could help them with various challenges they were experiencing on their own computers.

Never once did anyone ask me to work with the hardware of their systems; they only ever wanted help figuring out the software and how to use it.


… to be continued in Part 3, here

Computer Tutoring Background (Pt 1)

Being brand new to this whole blogging thing, I figured I’d share how I got started teaching basic computer skills as my first blog post.

Like many people I know, going online in the early ’90s was a very exciting time.  Computer access had been restricted to classrooms and large companies, and when personal computers (PCs) became an option, there was a lot of interest.  Owning a computer was such a new idea that few people in my circle were prepared to buy brand new:  prices were much more expensive back then, and personal experience was limited.  More often than not, owning a PC meant buying a used or rebuilt computer.

computer power supplyOne such system I purchased came from a couple of friends who were pet owners and smokers. Now, you’re likely wondering what either point has to do with basic computer training, but there IS a link to this story…

The nicotine from their smoking habit coated the parts inside my computer, most notably the fan on the power supply.  The dog hair from their pets – which was all over their house – found its way into the computer and stuck to the nicotine-coated fan, gumming up the works and preventing it from cooling the motherboard like it’s supposed to.  The end result was that my entire computer over-heated and crashed; I couldn’t use it anymore!


… to be continued in Part 2, here

A wealth of computer knowledge…

“Kerri has spent some time instructing us on how to better use the new social media tools that are available, to help promote our Seniors’ Centre.  She is an excellent instructor.  She has a wealth of computer knowledge and the talent to pass it on in an effective, relaxed, easy going style.  Her passion for instructing new computer users, coupled with her patient tutoring style makes her the perfect instructor for new computer users of all ages. “

~ Russ Gallant, Director of Administration

The Good Companions Seniors’ Centre, Ottawa, Ontario

Kerri is a born teacher …

Monique Tardif

“Technology has not always been my strong point so there comes a time when ego goes into pocket and a phone call is in order.  Kerri was there for me.  This lady knows her stuff, how to explain it in plain English and give those “visual words” so that you can actually remember what you have heard and learnt.  What a concept!

Kerri is a born teacher with a sense of humor and the patience of a saint.  I now know what I am doing (mostly), am willing to move on and will be calling her for further instructions.  It is quite a relief to be able to count on someone and get results – she teaches, I learn … Thanks Kerri.  Without you, there would be more computers flying out the windows.”

~ Monique Tardif, Nepean, Ontario

Setting up a Facebook business page…

Marthe Murphy, Edmonton, Alberta

“Kerri, thank you SO MUCH for helping me with social media; setting up my business Facebook page. It was fast, it was easy, you were able to identify the problem I was having from a distance and that was pretty incredible to me given that you’re in Ottawa and I’m in Edmonton…I HEARTILY recommend you to anyone who is having troubles understanding their software! Woo Hoo!”

~ Marthe Murphy, RMT, CNMT

Body of Life Holistic Health Services

Edmonton, Alberta

Make sense of the Internet…

Maggie Fleming“Superb service…  Kerri showed me things I was too busy to notice … and phone help has aided me enormously.  Kerri has demonstrated a wonderful ability to help others make sense of the Internet and I couldn’t be more pleased with the assistance she has given me. She truly has a gift for this!”

~ Maggie Fleming, Ottawa, Ontario


Friendly, down-to-Earth tutoring style…

Catherine Bastedo, Gatineau, Quebec“Kerri is knowledgeable in the field of social media, with a friendly, down-to-earth tutoring style. I found her services very useful, and she quickly grasped what I needed so that we did not waste any time. Thanks Kerri!”

~ Catherine Bastedo M.A.,RT-CRA

Usui/Holographic Reiki Master/Teacher Practitioner,

Gatineau, Quebec



A wonderful computer training resource…

Marthe Murphy, Body of Life Holistic Health Services“Kerri at Computer Tutoring Ottawa has been a big help to me. I really liked the ease of being able to call her up and have her walk me through… the steps to understand how to do certain tasks on my computer. I’ve used Kerri to help me understand information on Word and also on Microsoft Outlook. A wonderful resource for in the home, at the computer real time training!”

~ Marthe Murphy, RMT, CNMT

Body of Life Holistic Health Services

Edmonton, Alberta



Great service to learn computer basics…

“What a great service this is! Having learned all my computer skills on the job… I never did learn the basics of just what my computer could do. I was walked/talked through (since most of my help was over the phone) so many applications that I am quite proficient now.

I was never made to feel stupid or uninformed and now I have the confidence to tackle new and different things. I know the Computer Tutor is there if I need it. Keep up the good work.”

~ Kay Quirt

Belleville, Ontario

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